HeliDubai Terms and Conditions
- Booking Confirmation : A confirmation voucher will be sent only once payment from the customer is received.
- All passengers must show up at the time specified on their confirmation voucher.
- Passengers must arrive 45 minutes before the flight.
- Passenger Identification: Passengers must present a government-issued or official identification card at check-in.
- Cancellation Policy:
- Client Cancellation
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Over 48 hours in advance – No charges applied
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Less than 48 hours in advance – 50% of the booked cost will be charged
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Less than 24 hours in advance – 100% of the reserved price will be charged
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No-shows will be charged in full with no refunds.
- Poor Weather Conditions: Last-minute changes are required.
- In the event of adverse weather conditions or other external factors out of our reasonable control, the flight may be canceled at short notice without any charges being applied to the client. Flights can be rescheduled as agreed. Otherwise, a refund will be issued.
- The maximum weight capacity
For the safety and comfort of all passengers on board, we have set a safety weight limit of 115 kilograms per passenger per seat. We kindly request passengers to provide accurate weight information at the time of booking. Failure to provide accurate information will lead to cancellation of flight with non-refundable ticket. In the event that a variance in weight is identified at the time of travel, or if the passenger’s weight is beyond the limit, exceeding our aircraft’s weight carrying capacity, we offer the following options:
- Passengers whose weight approaches or surpasses this limit are not given a guarantee to fly due to passenger’s safety weight limit. By clicking “Continue” to proceed you agreed to the terms and conditions, accepting the risk of not able to fly due to weight restrictions and a non-refundable ticket. Call 800 359 or email tours@daw.ae for more info.
- Consider opting for a private flight rather than sharing with other passengers to get higher chance of taking the flight.
- If rescheduling the flight is not feasible, passengers whose weight exceeds or closely approaches the limit are kindly encouraged to purchase an additional seat to maintain the proper weight and balance of the aircraft.
- Our maximum weight limit is 140kg. Passengers who exceed the 140kg weight limit will not be permitted to fly.
As much as we want everyone to fly with our helicopter tours, helicopter flights also have weight capacity constraints and other regulations governing the aircraft’s balance. In certain situations, we may need to reschedule specific flights, even if all passengers are within the weight limit, due to the overall weight exceeding the safe limit for takeoff. Lastly, we regret to inform that we are unable to provide a helicopter tour if seat belt extender is required.
For further information, please feel free to reach out to our HeliDubai call center team. Call 800 359 or email tours@daw.ae.
- Weight and Balance: Passengers’ weight will be checked before their flight due to helicopter weight and balance regulations and restrictions.
- If the overall weight exceeds the restrictions, the operator may move or merge the passenger with another flight to comply with the regulations and rules. Sometimes, the flight may be rescheduled or rebooked to another day if not accommodated, or a refund is provided.
- The seating arrangement or allocation is per the weight distribution to balance the aircraft.
- Children: Only children above two years of age are allowed to fly and required to purchase a seat but are not permitted to sit on an adult’s lap.
- Children from 2 years to 12 years old are not allowed to fly alone, unless accompanied with guardian
- Pregnancy: Should the client be seven months pregnant or more, a valid doctor’s certificate must be provided stating that the client is medically fit and able to fly.
- Special Needs: People of determination are accepted for flight with an accompanying trained person qualified to load /unload the person. HeliDubai is not responsible and cannot assist in the movements of a people of determination
- HeliDubai has the right to refuse carriage without the technical capability of the aircraft equipment or other reasons at the company’s sole discretion.
- Dress Code: Passengers are recommended to dress in comfortable and respectful clothes. Swimwear is not allowed. Due to headphone use, earrings can be worn at the passenger’s sole risk.
- Passenger and Baggage Safety and Security:
- Passengers will be subject to security control as per GCAA regulations. Baggage / large bags/purses are not allowed on board the helicopter and must be left at the designated lockers.
- A carry-on bag for medical purposes may be allowed but limited to personal effects (i.e., essential items only).
- Availability: All flights are subject to Force Majeure, helicopter availability, Air Traffic Control authorization, and weather conditions.
- Peak Season Rates: Please note that during festive seasons, special events, and designated holiday periods, rates are subject to change without prior notice. These festive periods may include, but are not limited to, public holidays, peak seasons, and special occasions. The rates advertised or previously quoted may not be applicable during these periods, and revised rates may be in effect. We advise guests to check the updated rates and availability before making reservations during these times. We strive to provide the most accurate and updated information regarding pricing, but due to the dynamic nature of these periods, rate changes may occur.
- Flight Route and Duration: These are subject to change due to Air Traffic Control regulations or other unexpected factors beyond HeliDubai’s reasonable control.
- Right of Refusal: HeliDubai has the right to refuse any passenger to fly whose behavior is interfering or has interfered with the safety or comfort of any other passenger or any staff member. Passengers shall discontinue any such behavior immediately upon the request of the HeliDubai staff.
- Photography and Video Shooting: Due to security policies, IPad, selfie sticks, HD camcorders, or cameras with photo lenses greater than 400mm are not permitted to be carried on board the helicopter unless properly written approvals issued by the Dubai authorities are presented to HeliDubai.
- HeliDubai reserves the right to use any photos or videos acquired by any means for personal promotion on social media and others.
- Casual tourist photography and video are allowed. Commercial photography is not permitted. The Pilot has the final authority to refuse photography during a flight for any reason.
- Photos are not included in the helicopter tour experience. However, they can be purchased at the photo counter.
- Additional Information for Covid-19 safety measures: Wearing face masks is optional for all crew and passengers.
- If you have any additional questions about our booking and cancellation policies, don’t hesitate to contact us directly at tours@daw.ae or call +97142081455.
Need our Assistance?
Please call\WhatsApp us:
+971 50 175 8626
We would love to see how we can help you to make your experience much more than ordinary sightseeing tour over Dubai !!!
